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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rocky Top Fencing

August 1, 2025

5  out of  5
rating by Rocky Top Fencing
"Great experience with business insurance. Very knowledgeable, personable, and offers really competitive rates!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Crystal Cooper

July 31, 2025

5  out of  5
rating by Crystal Cooper
"Great customer service!! Very friendly and pleasant to do business with!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lacinda Legate

July 31, 2025

5  out of  5
rating by Lacinda Legate
"They are the best!! Customer service is outstanding! Rates are fantastic!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Melinda Mcbride

July 25, 2025

5  out of  5
rating by Melinda Mcbride
"Phyllis,Mike, Ashley and Hunter are great people to have your insurance with .You call with a claim or a question and they are all on top of their game.They get you fixed up fast and are always there for their customers. They don't hesitate !They make sure you are taken care of quickly and the problems get fixed quickly.No hesitation just send them what they need and they take care of the rest!"
We responded:
"Melinda, glad to be able to help make life go right for a moment! Thank you for the kind words. "
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Nick Rhodes

June 26, 2025

5  out of  5
rating by Nick Rhodes
"Phyllis was able to not only meet my insurance needs at a great price, but was also able to help me with issues that I lacked comprehension. I highly recommend State Farm insurance, at this location, but more notably Phyllis Edwards."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs, and our goal is on your worst day, we will be our best!"
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Danielle Gansereit

June 26, 2025

5  out of  5
rating by Danielle Gansereit
"Phyllis and Hunter are always so helpful and quick to fix any problems I encounter! Truly they also do what is best for each client!"
We responded:
"We’re thankful for your feedback and for you! It’s our pleasure to help with your insurance needs. "
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matthew gansereit

June 18, 2025

5  out of  5
rating by matthew gansereit
"If I could give a six star a review I would hear! Awesome and friendly staff more than ready to help when needed. You are able to walk right in, give them a ring, or email them and they answer super quick. If you ever have an issue or question they’ll make the time to have a conversation with you and fix whatever the problem is! Amazing insurance company really!"
We responded:
"Matthew, we really appreciate the kind words. We try to help in the way our customers like to hear from us—whether call, text, email, or walk-in."
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Melinda Dunavant

January 31, 2025

5  out of  5
rating by Melinda Dunavant
"If you want a personalized experience from professionals who really care, Phyllis Edwards’ State Farm office is where you need to be! From car and life insurance to investing in your children’s or grandchildren’s future, she and her team have it covered! Highly recommended!!!"
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Mindy McClanahan

January 30, 2025

5  out of  5
rating by Mindy McClanahan
"Phyllis has been my agent at State Farm for over 10 years. Her and her crew are amazing! Whenever I've had to make a claim, they made the process so easy!"
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Norman Lee

July 31, 2024

5  out of  5
rating by Norman Lee
"Phyllis and her team are the top notch service. Very thankful for all they do for me."
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Ian Ownby

July 8, 2024

5  out of  5
rating by Ian Ownby
"They were very helpful, extremely kind. Got us in and helped up quickly."
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mandy s

July 5, 2024

5  out of  5
rating by mandy s
"Very nice and worked quickly to help me"
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TYLER Gray

June 28, 2024

5  out of  5
rating by TYLER Gray
"Hunter was great very professional and got the job done your company should be very pleased"
We responded:
"Thank you, Tyler. We are thankful for Hunter’s desire to help and educate. We will pass on your kind words. "
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Stacie Sweatt

June 25, 2024

5  out of  5
rating by Stacie Sweatt
"We ended up having to have our truck towed over the weekend. The tow bill was not cheap because we were away from home. I called Phyllis and her group Monday to see what our road side assistance would cover. She told us to bring the bill in and they would see. They covered the whole bill for us. We can’t ask for a better insurance group."
We responded:
"So glad we could help ease the pain of your vehicle breakdown. "
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Tj Davis

June 24, 2024

5  out of  5
rating by Tj Davis
"Very dependable n accurate they provide good service for your needs and very punctual"
We responded:
"Thanks so much! We understand how valuable your time is. "
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Dawn Fuhrman

June 6, 2024

5  out of  5
rating by Dawn Fuhrman
"Hunter has been amazing to work with! I live in OH and my son is in Union City TN. He just finished college, had been driving my car and he hit a deer and it totaled his car. We had to start looking for a car for him and wanting to start him on his own policy and Hunter made this process so easy! He gave us great recommendations on where to go for a car and treated us like he had known us for years! Great Customer Experience!!!"
We responded:
"Thank you, Dawn for the kind words. I know how difficult it is when you have a child miles away navigating adult decisions. We are glad to be able to help and know Hunter has been in his shoes before! We are only a phone call or text away if you need anything!"
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Madison R.

May 31, 2024

5  out of  5
rating by Madison R.
"So helpful! Her and her staff are wonderful people. And truly care about their customers! Will always choose Mrs. Phyllis!"
We responded:
"Thank you Madison, this means the world to me. "
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Ashley

May 28, 2024

5  out of  5
rating by Ashley
"The best service when it came to my wreck! They were quick and easy to work with. Answered all my questions and helped put my mind to ease."
We responded:
"Thank you, Ashley! A claim can be very intimidating, so we want to make sure to help make the process as easy as can be. We will always be here, when you need us!"
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Tamara Clark

May 1, 2024

5  out of  5
rating by Tamara Clark
"Absolutely amazing, very knowledgeable, always there when u need them.. Highly recommended."
We responded:
"Thank you for the great review! We enjoyed being able to be there for you and help you make smart decisions for your needs. "
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Ashish Patel

April 26, 2024

5  out of  5
rating by Ashish Patel
"Hunter Edwards is my guy to get insurance done with State Farm. He went above and beyond to get my commercial insurance issued by State Farm. If you guys need insurance be sure to call Hunter!! Hunter is the guy to get it done asap. Thank you for all your help and thank you for your team at State Farm in Union City, Tennessee!!"
We responded:
"Ashish, I am pleased that Hunter was able to offer great service to you. We are here to help in any way we can, and promise to provide the best service possible, always! "
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Jae G

April 12, 2024

5  out of  5
rating by Jae G
"State Farm is an excellent insurance company. They helped me right a way and didn’t hesitate to be on stand by when I needed them for my claim."
We responded:
"At our office we are glad to assist with claims as needed. We understand that sometimes it can be overwhelming. Thank you for your great review, we appreciate it! "
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Linda Allman

April 5, 2024

5  out of  5
rating by Linda Allman
"The customer service is wonderful. Always friendly and helpful."
We responded:
"Thanks so much for your review! We enjoyed seeing you in the office. "
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Nancy Harris

March 1, 2024

5  out of  5
rating by Nancy Harris
"I want to say that Phyllis Edwards is top notch. She worked way after hours so I was able to obtain car insurance in order for me to drive my vehicle home last night. She was very professional very friendly and answered all of my questions. I would recommend her to anyone who is looking for insurance."
We responded:
"Nancy, I really enjoyed reading your review. Thank you for sharing your experience! We just couldn't let you leave your new car at the dealership overnight! So glad I was able to help!"
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Sherry Burnette

February 28, 2024

5  out of  5
rating by Sherry Burnette
"Phyllis and her team are the best I have worked with in years. Phyllis worked with me to save money on my policies and was able to help me find an agent in another state for a rental I have. They go above and beyond for people. Happy customer."
We responded:
"It was nice to meet you, Sherry! We may not promise to ALWAYS be the least expensive company, but we can promise to serve you well. So glad to welcome you to our State Farm family!!!"
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Riley Gray

December 18, 2023

5  out of  5
rating by Riley Gray
"After dealing with a nightmare of an accident, I was ensured that I would be taken care of promptly with Phyllis Edwards and her team. They took care of everything and eased my mind regarding the entire process. Not only did they speed up the process of my claim being filed but they also were able to ensure that I will receive my payout by mid-week. I cannot think of a better team to work with and would recommend their services to anyone looking for a great team!"
We responded:
"We are here to help ease the stress of an accident. So glad we were able to make that happen!"